Solutions to help festivals and fairs manage the entire consumer life cycle before, during, and after events.
We get it–your events only last a few days, and you don’t need a ticketing problem! Outsource your ticketing operations, and let us do the heavy lifting by providing turnkey ticketing operations. Our experienced box office managers bring years of experience, our tier one ticketing platform, access control and scanning systems, and call center operations to help you. We integrate all of these services into a package to minimize the direct cost. Create a streamlined experience for your customers, and enjoy one area of your event you won’t have to worry about being done right!
Your guests' experience may start with a ticket purchase but it doesn't have to end there. You need the tools to keep your audience engaged before, during and after your event. We provide you with essential tools to just that: a branded call center to serve as an information hub, targeted email marketing that send specific communications to specific customers, integrated customer surveys within the ticket purchasing process, and a social media integration hub that connects all of your social accounts in one CRM system. Knowing more about your guests will not only help you improve next year’s event, but give you a head start on next year’s ticket sales.
As much as your try, you will not be able to avoid the large walk-up sales. Walk-up sales usually mean a huge infusion of cash, and cash equals risk. We can help you de-risk your operations, protect your employees, and provide you with the detailed accounting your accountants demand. Our PCI Level 1 system fully audits every transaction, provides you over 40 standard and customizable reports, and allows you to assign specific user privileges to each of your employees, resulting in the accounting, reporting and inventory control your event and accountant’s need.
Ever since Mark McCormack’s original handshake agreement with Arnold Palmer 50 years ago, IMG has been connecting brands with audiences. We are involved in over 20 events on average EVERY DAY, so we understand what you need to succeed. In ticketing, it’s a relentless focus on where ticketing is going, not where it’s been. We provide you the tools and resources to maximize the value of every event you do. Let us help you connect your brand with your audience.
Uniquely, we can also connect you with other business units of IMG with the reach and capabilities to help you advance with:
We provide a year-round call center and box office operation for a continually growing world class professional tour event, which exceeds 300,000 attendees in during a two-week period. We have direct involvement with all departments of the organization, including marketing and sponsorships in order to maximize revenue opportunities and ensure financial goals are met. We manage a year-round call center and offer customized reports including sales, inventory, accounts receivables and customer details. Each year, we provide the on-site box office with staffing, hardware, software and access control. We configure the access control software for three different on-site locations to provide real-time data on the number of guests in attendance, by specific area.
At IMG, we share our capabilities, platforms, and experiences to bring unparalleled services to you.