Solutions to help museums and attractions manage the entire consumer life cycle before, during, and after events.
Donors, families, school groups, individuals – you have a lot of people going through your doors on a daily basis. You need a system that seamlessly manages and grows all of those different relationships. Beyond selling tickets, our platform will help you to turn ticket buyers into annual members, as well as donors. With our real-time interface with our scanners, you can receive immediate notifications when major donors or key members enter your facility.
Even before a guest enters your facility, the process of ‘how do I get them back’ starts, and it all begins with capturing data during their ticket purchase. Our integrated ticketing and communication platform allows you to capture those critical points of contact, survey guests about how they heard about you, and build an ongoing relationship that keeps them up to date about new exhibits, classes, lectures, and special events. Turn one time guests into donors with ongoing communications that will maintain their interest and strengthen your relationship.
Just like your exhibits, each of your customers is unique and needs to be treated as such. Our flexible online sales tools enable you to sell custom packages, allow groups to purchase their tickets online, and provide potential customers the ability to use unique coupon codes. This purchasing process also allows for you to upsell guests with your very own online marketplace.
Ever since Mark McCormack’s original handshake agreement with Arnold Palmer 50 years ago, IMG has been connecting brands with audiences. We are involved in over 20 events on average EVERY DAY, so we understand what you need to succeed. In ticketing, it’s a relentless focus on where ticketing is going, not where it’s been. We provide you the tools and resources to maximize the value of every event you do. Let us help you connect your brand with your audience.
Uniquely, we can also connect you with other business units of IMG with the reach and capabilities to help you advance with:
We provide a year-round box office and call center solution for an ongoing concert, boxing, and contest line up for a full service entertainment casino. Within our system, they uses multiple different seating venues, with multiple configurations and a varying number of pick-your-own-seat maps. We operate their on-site box office for all of the events that includes sales, will call and customer service related resolution all events on an annual basis. We also provide the software and hardware components to their concierge department to process sales in an outlet format.
At IMG, we share our capabilities, platforms, and experiences to bring unparalleled services to you.