Connecting Brands with Audiences

Performing Arts

Cinemas, Concert Halls, Theatres,
Opera Houses, Pavilions


Solutions to help the performing arts manage the entire consumer life cycle before, during, and after events.

IMG tickets

Open the curtains with a powerful platform

Your ticketing platform should be as powerful as your performances. Powerful is having a system that is an integrated tier one ticketing, customer relationship management, and donor management platform. This allows you to manage your ticketing and donation transactions within a single, efficient system that creates increased overall value.

  • Customer relationship management system
  • Donation management with website donations
  • Tier one ticketing system
IMG tickets

Work smarter, not harder

Relationships begin long before anyone takes center stage. To manage them properly, you need a system that automates smarter emails, integrates your social media marketing, and collects advanced data on each of your patrons through surveys. These three key components of connecting with your patrons will allow you to not only know who is coming down the center aisle, but also make it easier to find more people like them to fill the side aisles.

  • Advanced data acquisition tools and surveys
  • Smarter email marketing
  • Social media management and integration tools
IMG tickets

Conduct your audience

Any basic ticketing platform will allow you to sell tickets online with a seat map, but is that enough? With today’s advanced technologies, the answer is no. As a box office manager, how much of your time is consumed doing a manual renewal process? We can automate that for you. As a business manager, what is worse than a bunch of scattered single seats that leaves revenue unrealized? We have technologies to solve that problem. Finally, as a patron, how do you know how good your seat is? We provide 3D seat views to show you. In perfect harmony, we have the tools to create a better experience for everyone involved.

  • 3D seat visualization
  • Automated seat upgrade system
  • Single seat prevention

Not just ticketing...IMG!

Ever since Mark McCormack’s original handshake agreement with Arnold Palmer 50 years ago, IMG has been connecting brands with audiences. We are involved in over 20 events on average EVERY DAY, so we understand what you need to succeed. In ticketing, it’s a relentless focus on where ticketing is going, not where it’s been. We provide you the tools and resources to maximize the value of every event you do. Let us help you connect your brand with your audience.

Uniquely, we can also connect you with other business units of IMG with the reach and capabilities to help you advance with:

  • Talent management and sourcing for artists, models, and entertainers
  • Integrated sponsorship program management, sales, and activation
  • Licensing and general management of trademarks, logos, and other intellectual property/branding
  • Unique access and hospitality production, sales, and management
  • Multimedia production, distribution, and management across radio, television, and digital platforms


IMG Tickets at Work

We provide a branded sales page, and web-based sales for a spring concert series. We set up all price types, holds, and promo codes to assist with various sales initiatives such as pre-sales to past ticket buyers and early bird discounts. The series utilizes multiple venues and seating manifests which include both general admission and reserved seating requiring custom pick-your-own-seat maps. The client base for the festival is primarily senior citizens so our call center plays a large role in helping guests with disabilities select seats and find accommodative ways to enjoy the various events.

IMG Tickets

Ready to get started?

Client Service

At IMG, we share our capabilities, platforms, and experiences to bring unparalleled services to you.

System Capabilities
  • System Type: Hosted (in United States)
  • Environment: Web-based
  • PCI Compliant: Yes (Certified)
  • Access Control: Ticket, Mobile Device, ID Card, Print @ Home
  • Audit: Full System & All Transactions
  • Credit Card Authorization: Real-time
  • Payment Types: Amex, Discover, MasterCard, Visa, Cash, ACH
  • Reporting: Standard (40+) & Customizable
  • Transactions per Minute: 1,000+
  • User Access: Customizable & Encrypted
  • Venue Offering: Multiple
Ticketing Capabilities
  • Account Append Services: Yes
  • Admission Types: General Admission, Reserved Seating
  • Allow Partial Payments: Yes
  • Customer Enabled Exchanges/Transfers: Yes
  • Dynamic Pricing: Yes
  • Miscellaneous Item Add-On: Yes
  • Orphan Seats: Does Not Allow
  • Seat Status Holds: Unlimited
  • Seat Views: Map, 2D (Photo), 3D
  • Ticketing Packages: Multiple Flexible Options
  • User Controlled Set-up: Yes
Other Capabilities
  • Automated Ticket Renewal: Optional
  • Branded Call Center: Included (7 days a week)
  • Donor Management: Included
  • Email Marketing: Included
  • Group Ticket Window: Included
  • Hardware & Software (all required): Included
  • Proactive Sales: Available
  • Seat Upgrade System: Available
  • Social Media Marketing: Included
  • System Training: Included
Connect with IMG Tickets

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