Solutions to help professional tour sports manage the entire consumer life cycle before, during, and after events.
We get it–we own and operate professional tour events ourselves. Most don’t last more than a few days, and you need to maximize your brand during that short time period. Ticketing is a specialized service, and we provide the highest levels of client service and technology your patrons deserve when you outsource your box office management to us. Our turnkey operations provide you with our experienced box office managers, our tier one ticketing platform, our access control and scanning systems, and our call center operations; resulting in streamlined ticketing operations that will add value to your bottom line.
You constantly seek ways to increase value. We offer our clients a suite of features that help them do just that. Our ticketing platform, offers a dynamic pricing solution to establish better up-front prices, and adjusts to shifting demand, changes in market conditions and real-time sales data. We can manage all of your group sales, and empower your groups to purchase their tickets in a method most convenient to them-- online, in person, or over the phone. Finally, our call center can provide strategic sales-campaign initiatives utilizing benchmarked best practices to help you connect with your audience and achieve maximum attendance and revenue.
After your event has wowed your customers, the next thing you’ll want to do is engage them and bring them back. Engagement starts by knowing more about your customers. With our ticketing platform you can customize the level of detail collected about your customers and even conduct marketing surveys. From there, you want to interact with them via an easy to manage social media system as well as email. We integrate all of this to ensure you have not only efficient operations, but a pulse on your customers.
Ever since Mark McCormack’s original handshake agreement with Arnold Palmer 50 years ago, IMG has been connecting brands with audiences. We are involved in over 20 events on average EVERY DAY, so we understand what you need to succeed. In ticketing, it’s a relentless focus on where ticketing is going, not where it’s been. We provide you the tools and resources to maximize the value of every event you do. Let us help you connect your brand with your audience.
Uniquely, we can also connect you with other business units of IMG with the reach and capabilities to help you advance with:
We provide a year-round call center and box office operation for a continually growing world class professional tour event, which exceeds 300,000 attendees in during a two-week period. We have direct involvement with all departments of the organization, including marketing and sponsorships in order to maximize revenue opportunities and ensure financial goals are met. We manage a year-round call center and offer customized reports including sales, inventory, accounts receivables and customer details. Each year, we provide the on-site box office with staffing, hardware, software and access control. We configure the access control software for three different on-site locations to provide real-time data on the number of guests in attendance, by specific area.
At IMG, we share our capabilities, platforms, and experiences to bring unparalleled services to you.